Return & Refund Policy

Last updated: September 2026

At Nancy Toronto, we want you to love your purchase. If your order isn’t quite right, we’re happy to offer returns in accordance with the policy below.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unworn and unused
  • Be in its original condition
  • Have all original tags attached
  • Be returned in its original packaging, where applicable
  • Not show any signs of washing, damage, stains, perfume, or other wear

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Items purchased with a discount of 50% or more
  • Gift cards
  • Items that have been worn, washed, damaged, or altered
  • Items without their original tags

How to Start a Return

To request a return, please contact our customer service team at:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your order number and the item(s) you would like to return.

Once your return request has been approved, we will provide you with instructions on where and how to send your return.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning an item. Nancy Toronto is not responsible for returns that are lost or damaged while being shipped back to us.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Original shipping charges are non-refundable, except where required by applicable law or where the return is due to an error on our part.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and, where appropriate, provide a replacement or full refund, including applicable return shipping costs.

Exchanges

We currently offer exchanges subject to product availability.

If you need a different size or item, please contact us at Matsjonker@icloud.com before sending your order back.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel it and you may need to follow our standard return process.

Questions

If you have any questions about our Return & Refund Policy, please contact us:

Nancy Toronto
Email: Matsjonker@icloud.com