Shipping Policy
Last updated: September 2026
At Nancy Toronto, we work hard to process and deliver your order as quickly as possible.
Order Processing
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times within Canada:
- Standard Shipping: 7-12 business days
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.
Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you notice an incorrect address, contact us as soon as possible at:
[matsjonker@icloud.com]
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed or Lost Orders
If your order appears to be delayed, please check your tracking information first.
If your package is marked as delivered but you have not received it, please contact the shipping carrier and our customer service team.
Nancy Toronto is not responsible for delays caused by the shipping carrier, incorrect addresses provided by the customer, customs delays, weather, or other circumstances beyond our control.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Nancy Toronto
Email: MatsJonker@icloud.com